Val's Plumbing & Heating, Inc. | Customer Survey - Val's Plumbing & Heating, Inc.

Name (Required for Coupon Validation)*

First Last

Email Address (Required for Coupon Validation)*

Your privacy is important to us. We do not share or sell your information.

When you called for service, was the receptionist you first talked to friendly and able to transfer you to the correct person to handle your call?*

Yes
No
I don't recall
I scheduled my service call online or in person

When you called for service, how long did you wait on hold?*

I was immediately transferred
I had a short and acceptable hold time
The hold time was more than 2 minutes
The hold time was unacceptable
I was transferred to the incorrect department
I scheduled my service call online or in person

The service dispatcher that scheduled your service call was:*

Very Friendly
Friendly
Neutral
Unfriendly
I scheduled my service call online or in person

Was the dispatcher able to schedule an appointment for you at your convenience?*

At my convenience
Not at your convenience but you made it work

When the service technician arrived for service, was the arrival at the scheduled time slot?*

Service technician was on time
Service technician was slightly late/early
Service technician was unacceptably late/early
Service time was moved amicably

The service technician was:*

Was the service technician able to diagnose the problem quickly and advise on a course of repair for you?*

Yes
No
Not Applicable (i.e. routine maintenance)

Was the repair completed in a professional manner to your satisfaction?*

Yes
No
Not Applicable (i.e. routine maintenance)

Did the service technician clean up to your satisfaction after the repair was complete?*

Yes
No

Did the service technician complete your service tag and provide you with a completed receipt for payment when the repair was complete?*

Yes
No

Did your service work order tag correctly reflect all of the repairs that were made?*

Yes
No
Not Applicable (i.e. routine maintenance)

Did your service technician talk to you about any other services that Val’s offers?*

Yes
No

Was this survey offered ...*

Before the service was performed
After the service was performed
The service technician never offered me the survey. I received an invitation via email or phone.

How would you rate your entire service experience for this service call (10=best, 0=worst)?*

Comments (optional)

Would you like to be contacted by Management?

Yes
No

Please enter your invoice number (if known)

Please provide a valid contact number

By clicking "Submit" you agree and consent to receive electronic communications that we provide in connection with your account and your use of our services. This includes newsletters and discounts. We will provide these Communications to you by emailing them to you at the email address provided above. Your privacy is important to us. We do not share or sell your information.*

I agree to the above terms and conditions

Please click "submit" only once. Processing time is approximately 10 seconds after hitting submit.

Customer Survey

We welcome and appreciate your feedback!