Return Policy

Stock items may be returned within 30 days of receipt for a refund less shipping charges. Shipping charges are not refundable. No products will be accepted for returns after 30 days of receipt. Special order items and customer installed products may not be returned. To return any product, you must obtain a Return Goods Authorization(RGA) number from Val's Plumbing & Heating, Inc.. For an RGA number, please call our customer service department at 1-831-424-1633. Returns without an RGA number may be refused and/or subject to a 50% restocking charge. Returns will be processed within 2-4 business days.  THERE IS A NO RETURN POLICY ON ALL ELECTRONICS.  No exceptions.

All products must be in thier original packaging and in resellable condition. The original packaging must contain all items and parts that originally came with the item. Items returned with missing parts will be refused. Special order items may not be returned. Customer installed items may not be returned unless the product is defective.

Val's Plumbing & Heating, Inc. must be notified about defective products within 14 days of reciept. Val's Plumbing & Heating, Inc. will be happy to replace any defective product with a new product promptly. Defective products should be returned to Val's Plumbing & Heating, Inc. as soon as possible. When we ship the new item to you, we will charge you for the item if we haven't recieved the defective item back. You will be credited the price of the item plus shipping charges associated with the replacement when the defective item has been recieved and inspected by Val's Plumbing & Heating, Inc.. No claims for labor will be accepted by Val's Plumbing & Heating, Inc..

If a product has failed under the manufacturer warranty, please contact Val's Plumbing & Heating, Inc. as soon as possible so we can inform the manufacturer. There are different policies for each manufacturer that must be honored to replace the product. Val's Plumbing & Heating, Inc. will inform you on what the manufacturer requests to honor the warranty. Where applicable, Val's Plumbing & Heating, Inc. will replace any product that has failed under the manufacturer warranty. The failed product must be shipped back to Val's Plumbing & Heating, Inc. as soon as possible. Val's Plumbing & Heating, Inc. will charge and ship a replacement to you. Once we recieve the warrantied item, the item will be shipped back to the manufacturer for inspection. Once Val's Plumbing & Heating, Inc. recieves credit from the manufacturer, we will then send you a credit for the price of the replacement. Shipping charges will not be refunded. No claims for labor will be accepted.

Damaged material and shipping discrepancies must be reported within 48 hours of reciept. If you have recieved incorrect products, please notify Val's Plumbing & Heating, Inc. within 48 hours and ship the wrong item(s) back to us. Upon reciept of the incorrect item, Val's Plumbing & Heating, Inc. will ship the correct item and pay for the shipping cost. After 48 hours, a 15% resocking fee will be applied and Val's Plumbing & Heating, Inc. will not pay for any shipping cost. If you have ordered the wrong product, please notify Val's Plumbing & Heating, Inc. within 48 hours of reciept. The customer will be responsible for all shipping costs and are subject to a 15% restocking fee. Please refuse delivery of any product that has obvious damage and notify Val's Plumbing & Heating, Inc. immediately.

You may cancel your order for any reason and recieve a full refund provided your order has not been shipped. Please contact Val's Plumbing & Heating, Inc.'s customer service department to be advised if your item(s) have been shipped. Once an item is shipped, we can not cancel your order. The order can be returned and is subject to a 15% restocking charge and shipping fees. Special order items may not be canceled.

Val's Plumbing & Heating, Inc. will not be responsible for returns lost or damaged in transit. It is the customer's responsability to pack the products in thier original box with sufficient packaging material.