Privacy Policy

Last updated: June 08, 2024

This privacy notice for Val’s Plumbing & Heating, Inc. (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at valsplumbing.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at pr*****@**********ng.com.

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
• Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
• When and with whom do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
• What are your rights? Depending on where you are located, the applicable privacy law may grant you certain rights regarding your personal information. Learn more about your privacy rights.
• How do you exercise your rights? The easiest way is by visiting https://valsplumbing.com/data-request/, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information From Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. Do United States Residents Have Specific Privacy Rights?
11. Do We Make Updates to This Notice?
12. How Can You Contact Us About This Notice?
13. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• mailing addresses
• job titles
• contact preferences
• billing addresses
• debit/credit card numbers

Sensitive information

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• information revealing race or ethnic origin
• social security numbers or other government identifiers

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Square. You may find their privacy notice here: https://squareup.com/us/en/legal/general/privacy-no-account.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, information about your activity in the Services (such as date/time stamps, pages and files viewed, searches, and actions you take), device event information (such as system activity, error reports or “crash dumps”), and hardware settings.
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services, which may include IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. Information about your device’s location, which can be precise or imprecise. For example, we may use GPS and other technologies to collect geolocation data (based on your IP address). You can opt out of allowing us to collect this information either by refusing access or by disabling your device’s location settings. If you opt out, some aspects of the Services may not function properly.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To fulfill and manage your orders. We may process your information to fulfill and manage orders, payments, returns, and exchanges made through the Services.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our offerings and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand and improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand which marketing and promotional campaigns are most relevant to you.

3. When and With Whom Do We Share Your Personal Information?

In short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).

4. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). Those third parties may provide advertising about products and services tailored to your interests which may appear on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/“sharing” (which includes targeted advertising, as defined under applicable laws) under applicable US state laws, you can opt out by submitting a request as described under Do United States Residents Have Specific Privacy Rights?.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.

5. How Long Do We Keep Your Information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize such information, or, if this is not possible (for example, because your personal information is stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure; we cannot guarantee that unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Do We Collect Information From Minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at pr*****@**********ng.com.

8. What Are Your Privacy Rights?

In short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent

If we are relying on your consent to process your personal information (which may be express and/or implied, depending on the applicable law), you have the right to withdraw your consent at any time by contacting us using the details in How Can You Contact Us About This Notice?. This will not affect the lawfulness of processing before its withdrawal or processing based on other lawful grounds.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages we send, or by contacting us using the details in How Can You Contact Us About This Notice?. We may still communicate with you for non-marketing purposes (e.g., service, security, or account notices).

Cookies and similar technologies

Most web browsers accept cookies by default. If you prefer, you can usually remove or reject cookies in your browser settings. Doing so may affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at pr*****@**********ng.com.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. There is no uniform technology standard for recognizing and implementing DNT signals; therefore, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this privacy notice.

California law requires us to let you know how we respond to DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10. Do United States Residents Have Specific Privacy Rights?

In short: If you are a resident of California, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We only collect sensitive personal information for the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through interactions with us in person, online, or by phone or mail, including:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation of the delivery of our Services and responses to your inquiries.

Retention by category:

• Category A — As long as the user has an account with us
• Category B — As long as the user has an account with us
• Category C — As long as the user has an account with us
• Category D — As long as the user has an account with us
• Category G — As long as the user has an account with us
• Category L — As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in What Information Do We Collect?

How We Use and Share Personal Information

Learn about how we use your personal information in How Do We Process Your Information?

Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more in When and With Whom Do We Share Your Personal Information?

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered “selling” your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws (which may vary by state). These include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or “sharing” as defined under California law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Depending on your state, you may also have the right to:

• Obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by law, including California’s privacy law)
• Limit use and disclosure of sensitive personal data (as permitted by law, including California’s privacy law)

How to Exercise Your Rights

You can contact us:

• By visiting https://valsplumbing.com/data-request/
• By visiting https://valsplumbing.com/contact-us/
• Or by referring to the contact details at the bottom of this document

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) signal on your browser.

Under certain US state laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of authorization in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority. If we cannot verify your identity with information we already maintain, we may request additional information. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity and the agent must provide written, signed permission from you.

California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all such third parties in the preceding calendar year. If you are a California resident and would like to make such a request, please submit it in writing using the contact details in How Can You Contact Us About This Notice?

11. Do We Make Updates to This Notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by a “Revised” date at the top of this privacy notice. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this notice frequently to stay informed.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at pr*****@**********ng.com or contact us by post at:

Val’s Plumbing & Heating, Inc.
413 Front St.
Salinas, CA 93901-3609
United States

13. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or US state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To submit a request, please visit: https://valsplumbing.com/data-request/