Retail Sales 9:00am – 4:00pm M-F

Help with BillPay Payment:

1) Are you having difficulty understanding the enter amount box?  If so click here.

2) Are you having difficulty understanding the update button?  If so click here.

3) Are you attempting to remove an item before payment?  If so click here.

4) Do you need clarification on the invoice/account number fields?  If so click here.

5) Do you need clarification on the creation of an account during the checkout process?  If so click here.

6) Do you want to know why we need your personal information?  If so click here.

7) Having problems with reCaptcha?  If so click here.

8) Why does the checkout say that my email already exists?  Click here.

9) Is my transaction secure?  Click here.

For all other questions please click here.

 

 

Are you having difficulty understanding the enter amount box?

The "enter amount box" is found on the first page of the billpay process.  In this box we request that you enter the amount that you would like to pay on your bill/statement/invoice.  This can be a total amount or a partial amount, however, it should be noted that partial payments can lead to a past due balance and finance charges.  This amount will be carried onto the checkout process.  Some customers would like to list each invoice as an individual amount rather than a lump sum payment.  To do so, simply return to the billpay page by clicking the tab and enter the additional amount.  This additional amount will be carried onto the checkout process.  Multiple amounts will be listed with a grand total amount to be paid.

Are you having difficulty understanding the update button?

The update button is used to remove items from the list of payment(s) that you wish to make.  To make use of this button you need to click the check box of the item(s) which you would like to remove.  Once the item(s) has a check mark in the box indicating that you would like to remove it from the list, the update button processes that request. This option is mainly used by customers who wish to pay multiple bills by individually listing them or in the case of an accidental input of the incorrect amount.

Are you attempting to remove an item before payment?

To remove an item before payment please click on the shopping cart icon to the left of your screen.  You will be directed to the Payment Services page.  Here place a check mark in the box next to the item which you would like to remove and then click update.

Do you need clarification on the invoice/account number fields?

The invoice field has many internal processing uses.  For non Val's Plumbing & Heating account holders, simply put, without this information we have no reference to link the payment to your services.  For account holders who wish to pay only some invoices this lets us know which invoices you would like to pay.  Val's Plumbing & Heating account holders have the option of entering "Multiple" in this field and entering your account number (your account number is a letter followed by 3 numbers.  For example: A000).

Do you need clarification on the creation of an account during the checkout process?

All payments processed through valsplumbing.com require that the user have a user account.  The user account enables you to move through the checkout process much faster for future transactions.  This account also enables you, the end user, to track payments that you have made in the past.  Additionally, it allows us to verify that the transaction has occurred and notify you when the payment is applied to your invoice/account.

Do you want to know why we need your personal information?

Your information is used to verify that you are who you say you are.  It's also used to verify that the credit card used matches the information supplied to us by your credit card company.  This prevents fraudulent transactions and the misuse of your credit card.  Additionally, this information is used to properly identify you so that we can credit your account/invoice.

Having problems with reCaptcha?

reCaptcha is only required for users who are not authenticated.  Please login to your user account in order to avoid having to complete this field for each payment.  You need to make an educated guess at what the image text is.  The answer doesn't have to be correct, just close!

Why does the checkout say that my email already exists?

If the checkout says that the email already exists it means that you have already created a user account on valsplumbing.com.  Please login to your user account before continuing.

Is my transaction secure?

Your transaction is completely secure.  From the moment you start the billpay process your connection is secure via AES-256-bit Secure Sockets Layer (SSL).  You should notice the lock logo in your browser, the green bar and the logo at the bottom of the web page.  Your entire credit card number is NEVER stored on Val's Plumbing & Heating servers.  Once you hit the "Process Payment" button your full credit card number is sent to the merchant and processed using encryption and then immediately truncated.  Post-Transaction the only information stored is the last 4 digits of your credit card, CCV number and expiration date, which is also encrypted.  This procedure is in compliance with The Payment Card Industry Data Security Standard (PCI DSS).   Both the payee and Val's Plumbing & Heating receive a confirmation of the payment and the process is complete.